Find a Medicaid Provider
Call 1-877-370-8953 if you need help with the Provider Directory.
Crisis Resources
24 Hour Utah Crisis Line:
1-800-273-8255
TTY 711
Assists individuals who may be experiencing a crisis to access support and services as quickly as possible. Serves all of Salt Lake County 24 hours a day 365 days a year.
MCOT
(Mobile Crisis Outreach Team)
1-801-587-3000
Teams assist and support individuals dealing with a mental health crisis by going to the individual wherever they are in Salt Lake County. Accessed through the Crisis Line.
Utah Warm Line:
1-833-SPEAKUT or
1-833-773-2588
Phone line open 365 days a year from 8:00 AM to 11:00 PM. Provides a friendly and understanding person for those who need someone to talk to and enables individuals with a mental health challenge to talk to a peer about issues they are facing in their lives.
For Network Providers
As the administrator of the Medicaid Behavioral Health funds for Salt Lake County Division of Behavioral Health, Optum SLCo works to partner with providers to provide a continuum of services for Medicaid Members.
The information we offer on this site will support providers in assisting clients and their families.
Frequently used reference materials and links include Provider Training information, client forms, manuals, and other important resources are found here, below:
Join the network—FORMS application
Update your provider information HERE
Update your specialties HERE
Alerts and announcements
- Network Provider Newsletter - Q3 2024
- Network Provider Newsletter - Q2 2024
- Network Provider Newsletter - Q1 2024
- Network Provider Newsletter - Q4 2023
- Network Provider Newsletter - Q2.Q3 2023
- Network Provider Newsletter - Q1 2023
- Network Provider Newsletter - Q4 2022
- Network Provider Newsletter - Q3 2022
- Network Provider Newsletter - Q2 2022
- Network Provider Newsletter - Q1 2022
- FY 2022 OP QAPI Bulletin
- FY 2022 IP QAPI Bulletin
- Provider resource guide - Cultural considerations
- Provider resource guide - Mandatory reporting
- Provider resource guide - Member eligibility
- Provider resource guide - Smoking cessation/nicotine resources
- Provider resource guide - SUD Treatment providers
- Provider resource guide - Supportive resources for members
- Provider resource guide - Tips for substance use screening
- QAPI Bulletin - 1.31.2022
Provider Eblasts
Manuals, guidelines, and policies
- Salt Lake County Provider Manual
- False Claims Act Provisions
- Optum National Network Manual
- Optum Level of Care Guidelines and other policies
- Optum Salt Lake County Treatment Record Audit Tool
- 2025 Claim Adjudication Calendar and PCNX Office Hours Calendar
- Program Integrity Exclusions Search -SAM instructions
- Program Integrity Exclusions Search -LEIE instructions
- Optum Provider Attestation (3/2025)
ProviderConnect NX™ is our provider portal and is your primary tool for managing secure transactions including, admission, Timely Access data entry, Mental Health Event Record data entry, TEDS data entry, claim submission, and self-generated reports. ProviderConnect NX™ may also be referred to as PCNX™.
PCNX™ requires Multi-Factor Authentication (MFA), an added layer of security when accessing third party applications and helping to ensure PHI/PII is secure. After the user has completed MFA setup, PCNX™ may be accessed using the web browser of Chrome or Edge. No other software installation is required at the provider facility.
To request access to PCNX™ or the proprietary recorded PCNX™ training, please contact saltlakecounty.networkbox@optum.com.
- Provider Notice of Adverse Benefit Determination
- NABD Appeal Request Form
- NABD Instructions for Filing an Appeal
- Member Acknowledgement Form – English (1.2024)
- Member Acknowledgement Form – Spanish (1.2024)
- SLCo_Member_Rights_Poster - English
- SLCo_Member_Rights_Poster - Spanish
- UT Scale for Children/Adolescents with SED Form
- UT Scale on SMI including SUD Form
Provider training information
Optum is pleased to work with our network to provide training opportunities. Please be sure to take note of registration requirements. Most registrations will close the week prior to the offered training to allow for proper planning of webinar resources as well as provide participants with necessary information to join the sessions.
To register for trainings, click on the link in the calendar or email saltlakecounty.networkbox@optum.com
When applicable, to receive CEUs, you must attend a live training provided by Optum.
- Clinical Skills Training - Discharge Planning - 2023
- Clinical Skills Training - Discharge Planning - 2023 -video
- Clinical Skills Training - Treatment Planning - 2023
- Companion Guide 837I Institutional
- Companion Guide 837P Professional
- Cultural Responsiveness Training - 2024 - video
- MHER Provider Training
- Optum OQ Analyst Training June 2023
- Optum Provider Attestation (3/2025)
- Provider orientation - 2023
- Fraud, Waste and Abuse
- Trauma Informed Person-Centered
- Suicide Prevention State Plan | SUMH (utah.gov)
OptumHealth Education is a national eLearning portal that is targeted towards medical professionals (MD, PhD, R.N., P.A.) and offers CME and CEU based courses in behavioral health and related learning areas. Network providers can register for a free account at OptumHealth Education website.
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